FAQ
What do I need to start taking lessons?
Our Japanese lessons are with great interactions and intentions.
In order to participate and enjoy our lessons, you will need:
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Working Internet + Camera & Microphone (For online lessons)
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Camera MUST be turned on for the whole lesson time (For online lessons)
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YARUKI! (=Motivation)
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​Textbook if applicable ( we will decide about textbooks in the intake session)
Can you provide an invoice for my purchase?
Yes! Just contact us with your information if you need one.
Cancellation & Rescheduling Policy
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If you need to cancel or reschedule your lesson, you have to notify us at least 24 hours prior to the lesson starting time.
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If case of failing to notify 24 hours prior to the lesson starting time, the lesson credit will be redeemed regardless of your attendance.
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When rescheduling, there is no guarantee that your desired lesson time is available. Yet, the lesson credit has to be used within the validity of the lesson package.
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10 min late will be marked as No Show, and the lesson credit will be redeemed.
Refund Policy
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If you decide to terminate your lessons and will not attend the rest of the prepaid lessons, no refund will be made by Marie Nukaya Learning.
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Lesson fee will not be refunded if there’s any technical problems on students’ side. If the technical problem is on our side, fee will be refunded to students.
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Marie Nukaya Learning reserves the right to terminate the lessons in the case of unforeseeable circumstances, including;
- Extremely bad audio quality
- Inoperative camera
- Disruption of the Internet services on either side of the lesson
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Marie Nukaya Learning reserves the right to cancel any lessons pre-arranged and/or pre-paid in any circumstances, and will refund the students with the remaining amount of the pre-paid lessons that have not been completed.​
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In any case of refund of any lessons/packages, commission fee of payment service provider (stripe) will be deducted from the amount of refund.